Product Training Manager
Gig Harbor, WA, United States of America (Hybrid)
Gig Harbor, WA, United States of America (Hybrid)
Reports to: Director of Product
Compensation: $80,000 + benefits, flexible vacation, and matching 401k
Role: Hybrid, In-person in Gig Harbor, WA, with up to 50% travel as needed
Farmgirl Flowers is seeking a collaborative and detail-oriented Product Training Manager to join our team. This role focuses on translating our floral designs into scalable, repeatable processes for fulfillment partners, from large-scale producers to small family-owned farms. Think of this role as the "patternmaker" for our floral "fashion house," ensuring consistent quality across our supply chain.
The Product Training Manager role revolves around three key areas: design, operations, and quality.
Design: You'll master the "what, why, and how" of Farmgirl's product design so you can confidently guide our fulfillment partners in creating beautiful, on-brand arrangements.
Operations: You’ll get to know each partner’s workflow, tailoring training to fit their processes while offering suggestions to improve efficiency and enhance the customer experience.
Quality: Maintaining high quality is essential. You'll help set standards, track results, and provide clear, actionable feedback to ensure partners consistently meet our expectations.
In this role, you’ll be an engaging and adaptable teacher, both in person and remotely, utilizing technology to enhance the learning experience. You’ll have the opportunity to collaborate closely with Operations, Customer Support, and other departments, working together to ensure the overall success of our operations.
Key Responsibilities:
As a Product Training Manager, you'll have the exciting opportunity to:
Create and manage training materials and programs that engage our fulfillment partners in embracing our "quality is queen" philosophy. Your goal will be to help them execute our unique industry designs efficiently and effectively at scale.
Adapt and enhance training programs as needed to respond to various factors, such as the adoption of new technologies (like BouquetPro machines), the launch of new product lines (e.g., mass-market offerings), challenges with product performance (for example, recurring issues with a specific flower causing redeliveries or refunds), and feedback from fulfillment partners (e.g., transitioning from table to machine production for better efficiency).
Visit fulfillment partners regularly to gain insights into their operations and conduct training or refresher sessions. These visits may involve everything from hands-on experience on the production line to discussions with the sales team.
Build strong relationships grounded in trust, respect, and shared success with our fulfillment partners, particularly their teams and team leads. This role requires navigating diverse personality types, especially during high-pressure, high-volume periods.
Lead bouquet-making training sessions both in-person and remotely, coordinating with the Farmgirl Product and Operations teams as well as our fulfillment partners. This includes preparing for these sessions by scheduling travel, sourcing flowers, confirming recipes and build types, creating and distributing training materials, and effectively communicating any issues or outcomes.
Ensure the quality and success of training programs by actively seeking and integrating feedback from fulfillment partners and internal stakeholders, including Operations and Customer Support teams.
Stay informed about the Farmgirl aesthetic and brand positioning by participating in product development discussions, understanding product performance metrics, keeping up with customer experiences, and being aware of competitor activities.
Be a key player in the product launch process by proactively communicating any issues that could affect a fulfillment partner's readiness to start, such as inaccuracies in training documents, missing Operations team approvals, or discrepancies in ingredient details.
Provide constructive, timely feedback to fulfillment partners as needed to address any design, quality, or fulfillment issues that arise.
Develop and implement a comprehensive accountability tool for fulfillment partners. This tool will help Farmgirl collect and share feedback regularly, creating a documented record of training, feedback, and progress. It will also serve as a valuable resource for addressing any performance concerns.
Our Ideal Candidate:
Loves working with flowers and navigating the complexities of the floral supply chain
Is bilingual and fluent in both English and Spanish (required)
Enjoys designing, teaching, and refining curriculum based on feedback and experiences.
Values clear, respectful communication and collaboration
Likes to travel and thrives being in the field, working alongside the people who make the magic happen!
Thrives in a dynamic environment, prioritizing tasks based on business needs
Loves working on a high-performing team and is always willing to roll up their sleeves to get the job done - whatever that job may be
Is self-motivated, hard-working, and takes personal pride in what they do
Loves working in the details and understands that without them, our company will lose what makes us special
Is professional and can represent Farmgirl positively and professionally in all interactions
You'll love working at Farmgirl because
We are a successful, profitable, financially healthy company.
We create products that bring joy to thousands of people's lives each day, which is really special! How many companies get to do that?
We lead the industry for product quality and customer service
We get to build an amazing company and team built on respect and empowering and supporting one another
We’re scrappy and get to see the fruits of our labor in real-time each and every day
We believe in autonomy and reward-taking initiative
As a 100% e-commerce business, we are technologically focused and data-driven
We get to be creative every day and build a great company without red tape or bureaucracy
We have an amazing team and company culture that you'll love being a part of
We have an impressively smart and dedicated team who are focused on developing all team members in the organization. Our team really is special!
If this sounds like you, come join us at Farmgirl Flowers and be a part of a team that has the privilege of bringing joy to hundreds of thousands of people each year! How special is that?
To apply, please send your resume and a brief letter telling us why you’re interested in the position as well as why you think this position would be a great fit for you! Please also note that you must live in the Gig Harbor/Tacoma/Seattle area and be bilingual (English & Spanish) to be considered for this role.
The salary range for this position is $80,000 - $80,000 annually.
Employees (and their families) are eligible for medical, dental, and vision insurance. Basic life insurance and accidental death and dismemberment coverage are also available for employees. Employees can enroll in our Flexible Spending Accounts program and the company’s 401k plan, which includes a company match. Fringe benefits are available for this role. Lastly, this role is subject to our open paid time off/sick policy and will receive ten (10) paid holidays throughout the calendar year.
Equal Opportunity Employer: Farmgirl Flowers is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
Fair Chance Hiring: Farmgirl Flowers will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until you receive a conditional job offer. After making a conditional offer and running a background check, if we are concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Recruitment Fraud: Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles HERE. All legitimate job postings will require an application to be made directly on our official Farmgirl Flowers Careers website. Job-related communications will only be sent from email addresses ending in @farmgirlflowers.com. Please ensure that you’re only replying to emails that end with @farmgirlflowers.com.
