Floral Product & Partner Training Manager
Gig Harbor, WA, United States of America
Gig Harbor, WA, United States of America
Location/Commitment: Full-time, in person in Gig Harbor, WA. There will be no hybrid or remote consideration given for this position, no exceptions. Please don’t try to convince us otherwise.
Compensation: $82,000-85,000/year + medical/dental/vision, matching 401(k), paid vacation, and more
Reports To: Head of Operations
Travel: Up to 50% (realistically this number is closer to ~25%, but more may be needed situationally or seasonally). Travel is both domestic + international.
Special Requirements: Not a must, but a HUGE benefit if you’re bilingual in Spanish and English
A Note from the Hiring Manager...
Farmgirl is built on relationships — with our growers, our partners, and the people who touch our flowers every single day. As we’ve grown, those relationships have only become more important, and this role exists because we’re committed to doing things well, not just quickly.
This role sits right at the heart of our operations. You’ll be working side-by-side with our partners in the field and on the production floor, helping translate the Farmgirl way into clear, practical training that design teams can use to build our best-in-box bouquets. Some days that means early mornings, cold rooms, and hands-on teaching. Other days it means quiet focus at a computer, turning real-world experience into guides that set our partners up for success.
I’m looking for someone who brings maturity, good judgment, and care to their work — someone who understands the responsibility that comes with representing Farmgirl in so many environments. Someone who knows when to speak, how to listen, and how to hold high standards with kindness and respect.
If you love flowers, care deeply about people, and take real pride in helping others do their best work, you’ll fit right in here. This role takes effort, thoughtfulness, and heart — and it truly matters.
— Kat
This is a hands-on, sleeves-rolled-up role for someone who truly knows flowers and loves teaching others how to work with them — beautifully, efficiently, and consistently.
Our Floral Product Trainer works directly with our domestic and international floral partners to ensure our products are built the Farmgirl way. You’ll train teams on bouquet builds, substitutions, quality standards, and seasonal updates — sometimes on a farm floor in cold conditions, sometimes at your laptop building step-by-step training guides.
This role requires grit, flexibility, a positive attitude, and strong follow-through. Half your job is in the field. Half your job is at a computer. All of it matters.
Train floral partners (in person and remotely) on Farmgirl bouquet builds, standards, and processes.
Travel domestically and internationally to farms and partner facilities (expect real agricultural environments — dusty farms, cold warehouses, early mornings, and long days)
Create clear, detailed step-out guides (in English and Spanish), training decks, and visual materials for floral products, packaging, etc.
Communicate daily with partners to troubleshoot, adjust builds, and work through substitutions in real time via WhatsApp, Slack, and telephone. This role at times involves early morning or late evening communication across time zones and requires flexibility, responsiveness, and a calm, positive approach when issues arise.
Support new product launches by ensuring partners are trained, confident, and aligned.
Conduct quality assurance checks and clearly communicate results both internally and with our partners.
Act as a bridge between product, operations, and our growing partners, owning training and quality-related communication with partners.
Uphold Farmgirl quality standards at all times (Quality is Queen is one of our company values).
Show up scrappy, solutions-oriented, and company-first — always.
This role has direct access to our partners — the owners and leaders of their businesses, as well as the teams working on the floor. That access comes with real responsibility.
We’re looking for someone who brings professional maturity, good judgment, and emotional intelligence to every interaction. Someone who knows what to say, how to say it, and when not to say anything at all.
You’ll be representing Farmgirl at all times — in training rooms, on farm floors, over email, on WhatsApp, and in moments where things feel tense or imperfect. The right person understands how to communicate clearly and respectfully, how to hold standards without creating friction, and how to build trust rather than erode it.
This role requires discernment: knowing when to escalate, when to pause, when to listen, and when to lead. We’re looking for someone who can be warm and human without being casual, direct without being abrasive, and confident without overstepping.
No two days look exactly the same — and that’s kind of the point.
One day you’re up early at a partner farm, donuts for the team in hand, bundled up teaching bouquet builds in a chilly, refrigerated processing room. You’re answering questions, advising on a variety’s placement in a specific recipe, explaining why we do things the Farmgirl way, and making sure the team feels confident in how they’re creating the products we’ve designed for our customers to love.
Another day you’re at your computer, turning what you learned in the field into clear, easy-to-follow step-out guides. You’re sizing and labeling photos, writing clear design instructions, updating training decks, and making sure someone halfway across the world could build the bouquet exactly as intended — without guessing or making their own judgement call (which is often incorrect).
Some days include a mix of both. You’re WhatsApp’ing and speaking with partners in real time, working through substitutions when weather or supply shifts, hopping on quick calls to solve problems before they become bigger ones, and keeping everyone aligned and moving forward.
You might be teaching in Spanish (or Spanish translated) in the morning and documenting in English in the afternoon. Some days are long. Some days are cold. Many days are incredibly satisfying. At the end of it all, you know hundreds of thousands of customers this year received beautiful bouquets because you helped make it happen — clearly, consistently, and with heart.
Deep, hands-on knowledge of flowers (we’ll teach the Farmgirl design style)
Spanish fluency is a big plus; for the right person, we’re open to someone eager to learn and willing to use tools to bridge the gap
Professional maturity, sound judgment, and strong discernment
Comfortable representing Farmgirl with partners at all levels in a warm, capable, and professional way
Able to hold standards kindly but firmly, without creating friction
Comfortable working in cold, agricultural environments
Extremely computer-literate — about half your time will be spent creating training materials and documentation; comfort working on Mac systems and tools like Google Workspace, Microsoft Office, WhatsApp, and Slack is required
Exceptional written and verbal communication skills; self-motivated, responsive, and able to work independently without micromanagement
Positive, hard-working, scrappy, flexible, and calm under pressure
Solutions-oriented, thoughtful about when to speak, listen, or escalate
Company-first mindset with strong follow-through and accountability
Needs perfect conditions — or constant micromanagement — to do great work
Struggles with flexibility around travel, time zones, or unpredictable days
Is uncomfortable speaking up or engaging with new people or large groups
Avoids documentation, detailed follow-through, or clear written communication
Becomes defensive with feedback or struggles to adjust in real time
Lacks discretion or professionalism when representing a company
Prefers delegating work rather than rolling up their sleeves and getting it done
By 30 days:
You understand the Farmgirl way — our bouquet standards, quality expectations, and why we do things the way we do
You’re fluent in our core product builds, materials, and training tools
You’ve supported trainings and partner communications alongside the team
Training materials you’ve contributed to are clear, accurate, and usable
By 60 days:
You’ve built strong, trusting relationships with our domestic and international partners
You’re confidently supporting trainings, often alongside a partner leader or team member
You’ve helped improve or create training materials and step-out guides
Partners see you as responsive, positive, and solutions-oriented
By 90 days:
You’re confidently leading trainings with or without team support
You’re able to travel independently to partner locations as needed
You’re proactively identifying issues, updating training materials, and helping prevent problems before they escalate
Partners trust you as a true extension of the Farmgirl team
We’re scrappy. We care deeply. We work hard. We believe quality matters — a lot. We do things the right way, even when it’s harder, and even when it takes longer (which it usually does!).
At Farmgirl, you’ll be trusted to do meaningful work, treated like a professional that matters, and supported by people who genuinely care about what they’re building. If you love flowers, people, teaching, and being part of something real — mud, cold rooms, spreadsheets and all — you’ll feel right at home here.
If this role sounds like something you’d genuinely love to do, please send us your resume along with a short note about why this role speaks to you. We know AI is helping write most cover letters these days (totally fine), but we’d love for this part to feel real — tell us why you think you’d be a great fit and what draws you to this work.
Employees (and their families) are eligible for medical, dental, and vision insurance. Basic life insurance and accidental death and dismemberment coverage are also available for employees. Employees can enroll in our Flexible Spending Accounts program and the company’s 401(k) plan, which includes a company match. Fringe benefits are available for this role. Lastly, this role is subject to our paid time off/sick policy and will receive ten (10) paid holidays throughout the calendar year.
Equal Opportunity Employer: Farmgirl Flowers is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual backgrounds and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.
Essential Job Functions and Accommodations: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, or qualifications. Specific tasks and duties may vary based on business needs. Farmgirl Flowers is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process.
Fair Chance Hiring: Farmgirl Flowers will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until you receive a conditional job offer. After making a conditional offer and running a background check, if we are concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Recruitment Fraud: Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles HERE. All legitimate job postings will require an application to be made directly on our official Farmgirl Flowers Careers website. Job-related communications will only be sent from email addresses ending in @farmgirlflowers.com. Please ensure that you’re only replying to emails that end with @farmgirlflowers.com.
