Director of Operations

Title: Director of Operations
FLSA/DOL: Exempt, Full Time
Reports to: Head of Operations
Location: On-site in Gig Harbor, WA, with domestic and international travel required (up to 20% of the time)
Compensation: Salary range is $120-140K annually + medical/dental, matching 401k, and flexible vacation policy

Are you a hands-on operations leader who thrives on learning every detail of a business, rolling up your sleeves to tackle challenges head-on, and leading by knowing from doing - and not delegation? Do you excel in scrappy, entrepreneurial environments where resourcefulness and grit are celebrated? If so, we’re looking for you to join our team as the Director of Operations at Farmgirl Flowers—a direct-to-consumer floral e-commerce brand redefining how we connect through flowers.

About Us

Farmgirl Flowers isn’t your typical floral company, and we’re not looking for a typical operations leader. As a bootstrapped brand, we’ve built our success on creativity, hard work, and a commitment to delivering joy to our customers while staying true to our values. If you’re ready to join a team that’s as passionate about flowers as it is about doing things the right way, this may be a great fit for you.

About the Role

The Director of Operations is a hands-on leader who thrives in the trenches while also keeping the big picture in focus. This isn’t solely a sit-behind-a-desk job—you’ll learn every part of our operation from farm to consumer and take ownership of making it better. From daily fulfillment to strategic growth planning, you’ll ensure every bouquet meets our high standards while building systems that allow us to scale efficiently without losing our scrappy edge.

Your primary responsibility will be to ensure the quality and timely delivery of every order. Along the way, you’ll implement processes and improvements, manage budgets, refine procedures to keep everything running smoothly and find solutions when they aren’t. Whether you’re working to identify and set up new farms or production partners, streamlining transportation processes, devising strategies to drive down COGS and operational costs, managing inventory, negotiating with vendors, or solving any other of the myriad of problems that arise within any operations department - you’ll approach every challenge with intellectual curiosity, positivity, common sense, and a sense of urgency.

What You’ll Do

• Own the Operation: Dive into every aspect of our process, from sourcing to shipping, to fully understand the life cycle of our products—from forecasting and design to procurement and sourcing, then on to the farms growing the flowers, the product partners designing them, the shipping and delivery partners, and ultimately to our customer’s door. Your mission is to learn exactly how the “doughnuts” get made, ensuring the operation runs as smoothly as possible while continually refining and improving processes to make it even better.
• Leading by Doing: Whether it’s packing orders, troubleshooting logistics, or implementing improvements, you’ll roll up your sleeves and dive in alongside the team.
• Solve Problems: One of the key responsibilities of this role is solving problems efficiently and effectively, relying on both common sense and sound judgment. You’ll understand that operations isn’t a typical 9-to-5 job and will embrace the challenge of addressing urgent issues in real time, while proactively creating solutions to prevent them from happening again.
• Streamline Processes: Develop and document scalable procedures for all areas of the operation, including production, inventory management, and fulfillment.
• Drive Results: Ensure exceptional quality and on-time delivery for as many orders as humanly possible, meeting or exceeding KPIs in transportation, customer support, inventory, and production.
• Optimize Transportation: Manage inbound and outbound transportation contracts and costs while creating and maintaining performance and cost reports.
• Inventory and Waste Oversight: Develop systems for accurate inventory tracking, cycle counts, and cost control for perishable and nonperishable materials.
• Customer Support Alignment: Partner with the Customer Support team to ensure timely communication and resolution of delivery issues.
• Collaborate Across Teams: Work closely with the Product Team to translate creative visions into operational reality, ensuring margins and quality standards are met.
• Relationship Management: Build strong relationships with farm and fulfillment partners through up to 20% domestic and international travel.
• Whatever It Takes: At Farmgirl, every team member is expected to step up and do whatever it takes to get the job done, even if it falls outside the boundaries of their official job description. During peak flower holidays (and beyond), the entire team works together to ensure success—whether it’s processing flowers, making and shipping bouquets, answering customer emails and calls, or tackling any other task that comes our way. And we do it all with a positive, can-do attitude!

What You Bring

• Demonstrated success in an operations leadership role, ideally in e-commerce, logistics, or a similarly fast-paced industry.
• Hands-on experience in production facilities or supply chain management, including working with international vendors.
• A proactive, problem-solving mindset with the ability to adapt and pivot quickly in a dynamic environment.
• Comfort with physical, on-the-ground work, including lifting up to 50 lbs and working long shifts during peak seasons. (We can’t stress this enough—you’ll be expected to roll up your sleeves!)
• A proven track record of successful contract negotiation and implementing cost-saving initiatives.
• Exceptional organizational skills with the ability to transform strategy into actionable, effective plans.
• A positive, collaborative, and team-oriented attitude with a passion for bringing joy to our customers.
• Willingness to work long hours during peak periods (Thanksgiving, Christmas, Valentine’s Day, and Mother’s Day) or any other time needed, and do whatever it takes to ensure success for your colleagues and the company.

Why You’ll Love It Here

• You’ll have the opportunity to make a meaningful impact at a small company where your work truly matters.
• We value resourcefulness, hard work, and positivity as much as efficiency and results.
• You’ll work with a team that’s passionate about delivering joy and committed to doing things differently.
• We believe in celebrating wins, growing responsibly, and finding joy in the journey.

Our Beliefs

At Farmgirl Flowers, we strive to be a company we want to buy from, sell to, and work for. This means doing the right thing, even when it’s hard. We take stands on issues we believe in and are transparent about our values, but we don’t expect employees to ascribe to those beliefs. We simply want you to feel inspired by the work we do and the impact we make.

Ready to join us? Send your resume and a note about why you’re the perfect fit. We can’t wait to hear from you!

Benefits:

Employees (and their families) are eligible for medical, dental, and vision insurance. Basic life insurance and accidental death and dismemberment coverage are also available for employees. Employees can enroll in our Flexible Spending Accounts program and the company’s 401k plan, which includes a company match. Fringe benefits are available for this role. Lastly, this role is subject to our open paid time off/sick policy and will receive ten (10) paid holidays throughout the calendar year.

The Legal Stuff:

Equal Opportunity Employer: Farmgirl Flowers is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual backgrounds and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities.

Fair Chance Hiring: Farmgirl Flowers will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until you receive a conditional job offer. After making a conditional offer and running a background check, if we are concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Recruitment Fraud: Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles HERE. All legitimate job postings will require an application to be made directly on our official Farmgirl Flowers Careers website. Job-related communications will only be sent from email addresses ending in @farmgirlflowers.com. Please ensure that you’re only replying to emails that end with @farmgirlflowers.com.